Unable to access my account

• 

  terracegardening · Member · Sep 6, 2021 at 4:46 am

  • Copy link
  • Add topic to favorites

  https://mynascence.wordpress.com/ is my account. The email address associated with it has been blocked and I am no longer able to retrieve my content. I had made the blog private and used my other id to validate user access. Please can you help me retrieve my site.

  Site: https://mynascence.wordpress.com/.
  WP.com: Yes
  Correct account: Unknown

• 

  csabarakasz · Staff · Sep 6, 2021 at 10:30 am

  • Copy link

  Hi there,

  The modlook tag was added to this thread which will call Staff’s attention. They will respond to you as soon as possible. Thank you for your patience.

• 

  aleone89 · Staff · Sep 6, 2021 at 11:55 am

  • Copy link

  Hello there,

  It looks like you would need to recover the account, which can be done with these two pieces of information: https://wordpress.com/support/account-recovery/#account-recovery-form

  When account recovery can not be achieved, please see this guidance: https://wordpress.com/support/account-recovery/#if-ownership-cannot-be-established

  I hope this is useful.