unable to access my account even though I've reset password

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  andrewshire · Member · Jul 20, 2018 at 10:35 am

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  Hello WordPress,

  Please help. I am unable to access my account for https://andrewshirephotography.wordpress.com

  I’ve tried resetting password, but it keeps starting a fresh site. It just won’t take me to my original page so that I’m able to update it.

  Many Thanks

  Andrew

  (redacted)

  The blog I need help with is: (visible only to logged in users)

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  torres126 · Member · Jul 20, 2018 at 10:40 am

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  Hi there, phone support is not offered on WordPress.com, so it is highly suggested you do not post your number on a public forum: https://en.support.wordpress.com/help-support-options/

  I have tagged staff to remove it, and they may be able to help with this issue by revealing which account owns that website, in case you can’t access https://andrewshirephotography.wordpress.com/wp-admin/

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  gemmacevans · Member · Jul 20, 2018 at 11:57 am

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  Hi Andrew,

  I’ve removed the contact information you share here as these forums are a public place.

  I’ve tried resetting password, but it keeps starting a fresh site.

  andrewshirephotography.wordpress.com is owned by brokentoastertv. Are you following these steps to reset the password for that account?

  Recover Your Account

  Entering the username brokentoastertv into the Lost Password form will send a password reset email to the email address on that account.

  Please give that a try and let me know how you get on.