unable to access my account – web designer lost my login/password. site has been hacked

• 

  redunderbed · Member · Oct 11, 2017 at 1:13 am

  • Copy link
  • Add topic to favorites

  unable to access my account because web designer has lost ny login/password details. site has been hacked but i have built a new site in wix. i need to delete my wordpress site etc…. help!!

• 

  jbeats1 · Member · Oct 11, 2017 at 2:06 am

  • Copy link

  Hi @redunderbed

  We’d be happy to help get this resolved for you. What is the domain name of your site that you are trying to access?

  Thanks,

• 

  redunderbed · Member · Oct 11, 2017 at 4:46 am

  • Copy link

  Hey greg, my site is http://www.jdshaw.com.au

• 

  fstat · Staff · Oct 11, 2017 at 7:59 am

  • Copy link

  Hi redunderbed,

  jdshaw.com.au wasn’t hosted on WordPress.com.

  This support forum is for sites hosted at WordPress.com. Your question is about a self-hosted WordPress blog and you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.