Unable to access my active account

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  eileenb64 · Member · Nov 13, 2021 at 3:58 am

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  I followed the account recovery procedure and still cannot access my active account. It keeps defaulting to an old account. The transaction ID I provided in account recovery was associated with eileenbochslerart.wordpress.com

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Nov 13, 2021 at 6:25 am

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  Hi,

  It keeps defaulting to an old account

  Can you use the Account Recovery form while you aren’t logged into this account? That should do the trick.

  If not, please let us know and we’ll reach out over email instead to get the ID. Thanks!

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  eileenb64 · Member · Nov 13, 2021 at 3:04 pm

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  I tried accessing it as you suggested…. still unable to access

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  staff-blorbo · Staff · Nov 13, 2021 at 6:55 pm

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  You need to log out of WordPress.com first at https://wordpress.com/me

  Then, you can try the options listed at https://wordpress.com/support/account-recovery/

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  eileenb64 · Member · Nov 13, 2021 at 7:56 pm

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  I have tried, many times, logging out and then completing the account recovery request… it takes me back to my old account. Is there someone I can chat/talk with directly? I’ve tried the recommended procedures with no luck.

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  staff-blorbo · Staff · Nov 13, 2021 at 9:33 pm

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  Ok, please send an email to [email protected] explaining the situation, and we’ll see if there’s anything we can do for you.