Unable to access my site

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  aureliecalou · Member · Feb 2, 2020 at 2:56 pm

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  Hi, I am unable to access my site kucatruck.com
  I have just bought the domain name but didn’t start working on it yet, but everytime i am login in, it brings me to a 1st site I have started before with the same mail adress : (email visible only to moderators and staff).

  Can you help ?

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  staff-mckluskey · Staff · Feb 2, 2020 at 4:24 pm

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  Hi there!

  It’s not possible to have two different accounts with the same email address. Are you sure you’ve typed the email address correctly while registering?

  The domain you mentioned was created under the account calouaurelie.

  If you’re still having trouble accessing that account, please send us an email to passwordhelp[at]wordpress.com and mention the transaction ID of the purchase. More information about that can be found here: https://en.support.wordpress.com/transaction-id/
  Our account recovery team will get back to you.

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  calouaurelie · Member · Feb 2, 2020 at 4:52 pm

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  Hi, thanks a lot, I log in with the account calouaurelie and was able to access the site. But still I did have the other site (didn’t bought a domain for the 1st one though, I am on the free option) with the same email address.
  If I delete the 1st site, which is under the account @aureliecalou – didistudios.wordpress.com it will not affect the 2nd account right ?

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  staff-mckluskey · Staff · Feb 2, 2020 at 5:37 pm

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  The accounts are independent, so no, deleting one will not affect the other.

  I think the issue may be a dot you’ve added to one of the addressed and not to the other. Have a look at the exact email address on both accounts, you can do so from https://wordpress.com/me/account (you can also change the email address from there).