Unable to access my site

  • Unknown's avatar
    sohnmddc · Member ·

    I am not able to get into the page to make changes to the webpage or make payment. It keeps asking me to create a new domain.

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    According to our records, this charge has been disputed with your credit card company, yes?

    Due to the way “chargeback” disputes are handled, during the period of time your bank is investigating this charge we are unable to take any action or issue a refund of any kind.

    Please contact your institution and let them know that you no longer wish to contest this charge. Once we see the chargeback is cancelled on our end, we’re happy to issue a full refund. Thanks!

  • Unknown's avatar
    sohnmddc · Member ·

    Huh? Let me figure out why there is a dispute and yes, I will contact the bank to rectify.

  • Unknown's avatar
    sohnmddc · Member ·

    Can you provide some more information to be able to identify which transaction is being disputed? We are looking through the records but cannot find any. Is there any transaction number or code or business name that we can use as a clude? One thought is whether there was no business name associated with the charge that made the treasurer question the charges.

  • staff-totoro · Staff ·

    @sohnmddc my appologies, I believe I was replying to someone else, and my reply ended up in this post by mistake.

    I can confirm that your upgrades are in good standing, and nothing is being contested. I am a bit confused. Can you tell me what it is you are trying to renew? I see on my end that you renewed the WordPress.com Premium plan on sohnmddc.com recently. The upgrade is not due to be renewed until 2022, as you can see here: https://wordpress.com/me/purchases

    You mentioned you were trying to make a payment of some kind or log in to gain access. Is your issue not with sohnmddc.com but instead with some other site?

    If so, what is the URL of your site so we can look it up in our system? Thanks for the additional info!

  • Unknown's avatar
    sohnmddc · Member ·

    I just had my IT take a look at it and he said that I had logged in incorrectly. I am able to view the admin page now and all the transactions. Sorry for causing confusion.

  • staff-totoro · Staff ·

    > Sorry for causing confusion.

    Likewise! Please let us know if you have any more questions.

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