Unable to Access My Website on WordPress.com

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  tapascenter2 · Member · May 21, 2025 at 10:27 am

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  Dear WordPress.com Support Team,
  I’m experiencing issues accessing my website that I’ve built on WordPress.com. I own the domain tapascenter.com through GoDaddy, and I’m trying to connect it to my WordPress.com site.
  Issues I’m Facing:

  Cannot access my website:

  When trying to visit tapascenter.com, I receive a DNS_PROBE_FINISHED_NXDOMAIN error
  I recently renewed my domain with GoDaddy, but still cannot access my site

  Domain Connection Issues:

  I see a ‘Connect your domain’ message in my WordPress.com dashboard
  I’m unclear about what exact DNS settings I need to configure at GoDaddy
  I’ve noticed conflicting DNS records in my GoDaddy account pointing to different IP addresses

  Urgent Information Needed:

  Could you please provide the correct IP addresses or DNS settings I need to use at GoDaddy?
  I need specific instructions on how to properly connect my GoDaddy domain to my WordPress.com site

  Questions I Have:

  Why can’t I see my website content when I log into WordPress.com?
  What specific DNS records (A records, CNAME records, nameservers) do I need to set up at GoDaddy?
  Can you provide the exact IP addresses I should use for my A records?
  Is there a temporary URL where I can view my WordPress.com site while I resolve these domain issues?
  How long will it take for my site to become visible after I make the correct DNS changes?

  My Account Details:

  WordPress.com username: [Your WordPress Username]
  Domain name: tapascenter.com

  Site URL on WordPress.com: URLhttp://www.tapascenter.com/wp-login.php?loggedout=true

  I would greatly appreciate your assistance in resolving this issue as soon as possible, as I need my website to be operational.
  Thank you for your help,
  Deepak Singh

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-oikake · Staff · May 21, 2025 at 10:37 am

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  Hi there,

  I have checked it and could not find any domain connections for tapascenter.com set up within WordPress.com. This means that your domain is not currently managed or connected through WordPress.com.

  It sounds like you may be referring to domain and site access issues on a WordPress site hosted with GoDaddy. While WordPress technology can be used by any hosting provider to set up a site, this does not mean that WordPress.com has access to your site or hosts it on our servers.

  In your case, tapascenter.com is not hosted on WordPress.com servers. Therefore, we are unable to provide support for this site, as we do not have access to it and our support tools do not work with externally hosted sites.

  You can learn more about the difference between WordPress.com and self-hosted (WordPress.org) sites here: https://wordpress.com/support/com-vs-org/

  Based on our site profiler, your site is currently hosted with GoDaddy: https://wordpress.com/site-profiler/tapascenter.com

  For assistance with DNS settings, domain connection, or site access, please contact GoDaddy support directly

  If you are interested in moving your site to WordPress.com, we would be better able to assist you with issues like these in the future. You can learn more about moving your site here.
  
  Hope this helps!