Unable to Access My WordPress.com Account for liveawowlife.com (Email Not Receiv

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  exuberant5239d1946e · Member · Dec 10, 2025 at 2:45 pm

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  Hello WordPress.com Support Team,

  I am the registrant and owner of liveawowlife.com, which is registered through WordPress.com (Automattic). My domain is active and I recently received an ICANN verification email confirming my registrant contact information.

  However, I am currently unable to access the WordPress.com account that manages this domain because the login email associated with the account is no longer receiving messages. This is due to DNS/MX issues that prevent mail delivery for the domain email hosted at Zoho.

  As a result:

  • I cannot receive password reset emails
  • I cannot access my domain’s DNS settings
  • I cannot manage my premium plan or site

  I have already contacted WordPress.com support via email and provided full verification details, but I have not received a resolution yet.

  Could a staff member please assist and escalate this issue?

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  staartmees · Member · Dec 10, 2025 at 4:08 pm

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  As you have a paid plan, simply use the transaction id to restore access to the account owning that site – https://wordpress.com/support/account-recovery/#transaction-id

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  staff-happyhelper · Staff · Dec 14, 2025 at 7:04 am

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  Hi there,

  Please check your email for the next steps in recovering your account. Thanks!