Unable to Access My WordPress Website After Connecting Domain (HTTP ERROR 500)

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  vk589268 · Member · Jun 8, 2025 at 6:47 am

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  Hi, I recently purchased a domain from Hostinger: thegenuineastrologer.com. Earlier, my website was already live on Google and built using WordPress on a different hosting provider.

  Now, I’ve purchased a Single Web Hosting plan, and I’m trying to connect my domain and migrate the existing WordPress site to Hostinger. However, when I open the website, it shows:

  HTTP ERROR 500 — this page isn’t working.

  I am unable to log in to WordPress or access the wp-admin panel. Please guide me on how to:

  Fix the HTTP ERROR 500.

  Properly connect or migrate my old site to Hostinger.

  Access WordPress admin dashboard if possible.

  Thank you!

  Self-declared URL: https://thegenuineastrologer.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  kaichicha · Member · Jun 8, 2025 at 9:52 am

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  Hi @vk589268,
  
  I’ve checked your domain, thegenuineastrologer.com, and found that it is a self-hosted site using the open-source WordPress software (https://wordpress.org).  We wouldn’t have access to it here at  WordPress.com, as we are a managed hosting service, not linked with your hosting provider, Hostinger. We explain the differences between WordPress.com and WordPress.org in the link below.

  https://wordpress.com/support/com-vs-org/#are-wordpress-org-and-wordpress-com-the-same-thing

  I recommend reaching out to Hostinger for tailored assistance. You can refer to this link for information on where your website is hosted.
  https://wordpress.com/site-profiler/thegenuineastrologer.com

  Let me know if you have other questions!