Unable to Access Old Account Originally Handled by Fellow Employee
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My organization has been keeping up with this website for years (they are a client of ours). Originally, another member of my organization that left years ago with a different email would take care of the site. I was given her credentials years ago, which used to work. Now, it appears that there is a block upon logging in, and I cannot prompt a password reset to her email because I don’t believe it exists anymore. Sometimes it allows me to log in with her information (like right now as I post this), but essentially blocks any editing abilities, nor can I change the email address/primary website. My email is (email visible only to moderators and staff). The one on file is (email visible only to moderators and staff). Is there a way I can get into the account? Or are there any other emails tied to the account? The client has requested to update some content on the site. Maybe I can prompt a reset to another email on file that might still exist. I tried the account recovery portal already, but I don’t have the verification information on hand. It’s been so long that I doubt the client has it either.
The blog I need help with is: (visible only to logged in users)
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Hi there!
Can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.
Thank you!
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