Unable to access, publish paid site and domain
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Hello, I paid CAD$32 to set up a site and domain called aplusbusinessschool.ca. Afterwards I realized I entered on invalid email, I tried to change it to my correct email. But is still not able to launch and access the site
Please help me
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Hello I paid for a site but I can not launch it, How do I launch it?
WP.com: Yes
Correct account: Yes -
Hi there,
Go to Settings ->General and click the Launch Site button there.
On the domains screen, scroll to the bottom and click on Skip Purchase, and on the next page you should have the option to continue with the free plan.
https://wordpress.com/en/support/settings/privacy-settings/#launch-your-site
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Hi there,
The account you’re using to post here doesn’t own any domains, and have never bought any upgrades from us.
The domain, aplusbusinessschool.ca, belongs to a different WordPress.com username account, and you’ll need to be logged in as that account in order to launch that site.
If you don’t have the correct login details for that account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.
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Hello Kokkie,
I already paid for the domain: aplusbusinessschool.ca using my Canadian bank account.
Do I need to still use free plan.
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Hello, when I purchased the domain I spelt my email incorrectly I left off the ‘t’ in and mistakenly wrote (email visible only to moderators and staff) instead or (email visible only to moderators and staff). I tried to correct it but it still did not work.
I tried to recover it but due to the error in the spelling of my email at inutiel purchase of the domain aplusbusinessschool.ca I am still not able to recover it
I have prove on my Canadian TD account that I am the rightful owner of the domain.
How can I fix this?
Please help me.
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As @kokkieh said in another thread of yours, you are logged in to the wrong account, https://wordpress.com/forums/topic/unable-to-access-publish-paid-site-and-domain/
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Hello staartmess, how do I log into the correct account if I spelt my email incorrectly when I purchased the domain?
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Hey there,
If you could please fill out our account recovery form, we’ll see what we can do to assist you in regaining access to your account.
You can use the transaction ID on your bank statement from when you purchased the upgrade to submit the account recovery form.
If you are unable to fill out the form, please contact our Account Recovery Team directly at
passwordhelp@wordpress.comPlease visit our support page for more information on recovering your account.
Thanks!
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Hi aplusbusinessschool, I’ve merged the threads together.
If you had the wrong email address when you signed up, but can still remember the login and password, no big deal. Just log out of this account, first, then log in with the username and password you’ve got. You’ll be able to fix the email then, or we can help as needed.
If you don’t have the username and password anymore, you’ll want to use the account recovery process my colleague mentioned above.
Let us know if you need more help!
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Hello Supernova I am still no able to log in with the username and password you’ve got. Also tried to use the account recovery process ypur colleague mentioned above but I was not able to access aplusbusinessschool.ca domain I purchased.
I am just being logged into on old account which has no domain.
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Everyone is trying to help you. As darnelldibbles stated in https://wordpress.com/forums/topic/unable-to-access-publish-paid-site-and-domain/#post-3813545: If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com
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I noticed you were able to recover access, so we’ll close this out. If you have a new question, let us know. :)
- The topic ‘Unable to access, publish paid site and domain’ is closed to new replies.
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