Unable to access settings
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For about a month i have not been able to access my settings, profile, some stats etc . All iget is a blank blue page. This is getting urgent as i have to change my email address, Can anyone help. Thanks
The blog I need help with is: (visible only to logged in users)
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In order to help you Staff need to know your specific computing environment details. Please work through the list that follows and report your details back here.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm
(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654
(c) Disable all browser extensions or add-ons temporarily. Know also that security and firewall programs and programs that run incognito mode may need to be temporarily disabled as well.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful please provide this specific info:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including exactly what any error reports you receive state.
(d) Screenshots can be helpful. You can use http://snag.gy/ or http://cloudup.com to share screenshots and link to them here. If you use the WordPress.com guide for screenshots http://en.support.wordpress.com/make-a-screenshot/ you can and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it.Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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This is getting urgent as i have to change my email address,
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account. You can create one gravatar for every username account that applies to all blogs registered under the same username account and email address.
https://en.support.wordpress.com/email-address/
https://en.support.wordpress.com/email-notifications/There is a single email address that can be used on only one wordpress.COM username account and not on any others, regardless of how many blogs are registered under that username account.
The wordpress.COM blog’s owner can change the relevant email address on their accounts page at https://wordpress.com/me/account at any time.
For Issues Changing your Email Address see https://en.support.wordpress.com/email-address/#issues-changing-your-email-address
If you cannot locate the email verification check your email client spam filter and if you use gmail or google apps please consult these guides:
https://en.support.wordpress.com/email-address/ -
Thanks very much, I will work through the list, but i have found that Opera means i can check the pages whilst Mozilla Firefox,, my normal browser is the one I have a problem with. I will try and upddate things
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Thanks, it is sorted now. i updated flash but that did not work, i refreshed firefox and that worked. I have jsut got to get it back as i like it now!! but many thanks for the help and advice
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