unable to access sit admin page

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  mckinleysims · Member · Jun 2, 2020 at 2:35 pm

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  My site says it’s unavailable, and I can’t get to my admin page to edit any posts, photos, etc. Error message says to check my email, but I’ve seen no email from wordpress or jetpack to rectify the situation. I can’t update the site’s plugins either.

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  staartmees · Member · Jun 2, 2020 at 4:32 pm

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  What is the URL of your site?

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  mckinleysims · Member · Jun 2, 2020 at 4:39 pm

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  uuministry.com/mckinleysims – the site is public and accessible, but no admin access

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  staff-mckluskey · Staff · Jun 3, 2020 at 8:52 am

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  Hi there!

  I’m afraid that your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Bluehost.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:

  WordPress.com vs. WordPress.org

  You can look for help at the community forums here: https://wordpress.org/support/forums/

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.