Unable to access site

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  louisekani · Member · Jan 4, 2022 at 12:32 am

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  I was working on my site and was adding a new theme when I received a fatal error. I cannot get back into my site. Help?

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  supernovia · Staff · Jan 4, 2022 at 3:38 am

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  Sorry to hear that! Your site isn’t hosted here with us, but you maybe able to get a back up or rewind, or ask your host for help.

  For what it’s worth, since this happened with a theme install, you might try manually removing it like so (especially if it’s mentioned in errors):
  https://wordpress.org/support/article/managing-plugins/#manual-uninstallation

  Going forward, you’ll also want to use the correct resources for help with the free WordPress code. We have some tips here: https://wordpress.com/support/help-support-options/#word-press-org-support

  WordPress.com uses that free code for our hosting service. We provide support, maintenance, SSL, and more for our users. Here’s more information about the differences between WordPress.com and WordPress.org:
  https://wordpress.com/support/com-vs-org/#overview-of-options

  Hoping this helps!