Unable to access site

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  nefarmgirlnextdoorgmailcom · Member · Mar 5, 2023 at 5:15 pm

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  I had critical error emails with links that I failed to use within 1 day. They’re now expired and my site is completely down. I need help logging in to WordPress so I can look into fixing the errors to get my site back up.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  helper-heroponriki · Member · Mar 6, 2023 at 3:42 pm

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  Hi there!

  To avoid confusion, there are three different “WordPress” at play here:

  1. The free, open-source WordPress software which powers your website.
  2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
  3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

  Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

  You should reach out to your host HostGator for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you find and fix this problem and get your site back online.

  I hope that helps!