Unable to access site

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  ipswealth01 · Member · Mar 29, 2023 at 12:09 am

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  Hi there! Up until a couple of days ago we were able to access our WordPress site. After updating plug ins we have been unable to access. Please help restore access to our site.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  dragstor · Member · Mar 29, 2023 at 1:01 pm

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  Hello there!

  I checked your site ipswealth.com.au, and I noticed it’s not hosted on WordPress.com — it’s hosted with Hostgator.

  ⚠️ Please remember that we cannot provide any support for sites which are not hosted on WordPress.com, as this is outside our support scope.

  For any help with your self-hosted WordPress site, you should either refer to the WordPress.org documentation, FAQ pages, or the Community Forums for further help.

  Additionally, you may want to contact your hosting provider (Hostgator) for further assistance.

  Here are some useful resources for you:

  • https://wordpress.org/documentation/article/faq-troubleshooting/
  • https://wordpress.org/support/forums/
  • https://wordpress.org/documentation/
  • https://www.hostgator.com/contact