Unable to access site

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  iborowilliam · Member · Oct 29, 2017 at 3:04 pm

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  I’m trying to connect my site, mercyekasblog to jetpack. The connection would go through, but there is a red danger batch attached to it on the site list. I can’t change any setting, or setup anything.

  I have disconnected and reconnected more than 5 times, but no luck. Help.

  The blog I need help with is: (visible only to logged in users)

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  jagjeetparmar · Member · Oct 29, 2017 at 3:13 pm

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  Hi,
  The site you’re referring iborowilliamsblog.com is not hosted on WordPress.com.
  Your site is a self-hosted WordPress.org site.

  Name Server: NS.INMOTIONHOSTING.COM
  Name Server: NS2.INMOTIONHOSTING.COM

  This is a public forum which provides support only for the sites hosted on WordPress.com.

  There’s another support forum for WordPress.org self-hosted site, you can navigate to WordPress.org forum using this link:
  https://wordpress.org/support/
  You can find WordPress.org support documents here https://codex.wordpress.org/Main_Page

  And for app support please check https://apps.wordpress.org/support/

  To learn about the difference between the WordPress.com and WordPress.org please refer this article:
  https://en.support.wordpress.com/com-vs-org/

  Thanks!!

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  themagicrobot · Member · Oct 29, 2017 at 3:29 pm

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  @iborowilliam as this support forum focuses on WordPress.com hosted sites have you tried contacting Jetpack directly? https://jetpack.com/support/

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  wheelhouse2015 · Member · Oct 29, 2017 at 10:47 pm

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  Hi. I have a related questions. My site where the nameservers are mapped to

  Name Server: NS1.WORDPRESS.COM
  Name Server: NS2.WORDPRESS.COM

  is currently unavailable. Any idea how to access the ‘name server’ records?

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  timethief · Member · Oct 29, 2017 at 10:52 pm

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  @wheelhouse2015

  Please, please stop posting into threads others have created. You have me rabbit hopping across the forums chasing you down.

  Do not hijack threads others create please. Use the Add New Topics link https://en.forums.wordpress.com/?new=1

  But first read:
  Live Chat is currently available 24/5 and during limited hours on weekends. At times when all operators are busy or unavailable, you’ll be able to get through to private email support. https://en.support.wordpress.com/live-chat/

  All sites with upgraded plans include access to live chat support. https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.

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  wheelhouse2015 · Member · Oct 29, 2017 at 11:37 pm

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  Thank you! Sorry for the trouble. Just a little desperate to check my site back up and running.