Unable to access support
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Hi – I am attempting to access Live Chat / Email support for an issue with my hosted site. I’m able to access the Email / Chat support function, but the button to submit seems to be greyed out. Have tried on a number of browsers and devices and coming across the same issue.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Our devs are currently looking into this issue since it’s been reported by several other site owners as well. we will update you as soon as we know more.
In the meantime we’re happy to help you here in the forums. Can you tell us a bit more about what you are trying to set up? Thanks for the additional info!
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Many thanks for the prompt reply.
I’m having issues creating a new user with administrator privileges. When I go to add a new user, the Role drop-down box is greyed out and it defaults to creating the user with Editor privileges (and I can’t seem to subsequently change it). The user also then gets an error when trying to log in.
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Hey there,
Ok got it! Ok it so looks like the user that’s been added doesn’t have a WordPress.com account.
They would need to sign up for an account and then they could be added as per these steps here: https://en.support.wordpress.com/invite-people/
I hope this helps, and we appreciate your patience with getting help.
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