Unable to Access Website

  • Unknown's avatar
    apricottrial · Member ·

    Dear WordPress Team,

    Just as a brief introduction, I am the Clinical Trials Manager for the APRICOT Study that is based at Guy’s and St Thomas NHS foundation Trust.

    We have been using the website: http://apricot-trial.com/ for our study to help assist potential participants to the study and also to provide guidance to our trial centres across the country.

    We have tried to access the website today and this seems to be down.

    Please could you let us know why this issue is occurring and help our team to overcome this problem?

    Thank you for your time and help.

    Kind regards,

    From Prakash.

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    It appears that your domain doesn’t have an IP address assigned to it at the moment. That’s why it’s not loading.

    Please contact your hosting provider directly for help with this, as they’re the ones who control your domain’s DNS.

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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