UNABLE TO ACCESS WEBSITE

• 

  flowbuildplumbing · Member · Feb 5, 2023 at 11:55 pm

  • Copy link
  • Add topic to favorites

  Hey, I created a website with WordPress however i’m unable to access the website. When i log in, i can see the back end but when i click view site and log in, nothing happens. It just goes back to the back end

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

• 

  helper-heroponriki · Member · Feb 6, 2023 at 2:22 pm

  • Copy link

  Hi there!

  To avoid confusion, there are three different “WordPress” at play here:

  1. The free, open-source WordPress software which powers your website.
  2. WordPress.org which is the open-source project that works on the WordPress software and where you can get the software for free to use on your own hosting provider.
  3. WordPress.com which is a managed hosting provider of the WordPress software and with whom you’re contacting now.

  Since your site is not hosted with us, we’re limited in what we can help with and advise. But I can get you pointed in the right direction to get help.

  The good news is that because you use the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help.

  I hope this points you in the right direction.