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Forums / Unable to access website

Unable to access website

  • Unknown's avatar
    anushreetyagi9 · Member · Apr 2, 2023 at 5:11 am
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    I think the issue is that the website is running on version 6.1 and I am unable to update it.

    When I try to access https://orders.gr8tandoori.nz/ I get the following error message:
    Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 4096 bytes) in /home/customer/www/orders.gr8tandoori.nz/public_html/wp-includes/class-wp-dependencies.php on line 260

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    khanimtiaz · Member · Apr 2, 2023 at 6:34 pm
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    downgrade wordpress to 6.1.1 this is happening on a few sites that automatically upgrade to 6.2. If you have access to wp cli then a wp core down version=6.1.1 should work. If not then follow the generic process to downgrade to a previous version.

    Also helps to remove the theme and use one of the wordpress default ones. This will not load the frontend but it will allow you to load dashboard from there you can downgrade wordpress using a plugin if nothing else

  • Unknown's avatar
    heliol · Member · Apr 2, 2023 at 8:00 pm
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    This saved my life. Thank you!

    Do you know why this happens exactly?

  • The topic ‘Unable to access website’ is closed to new replies.

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  • .org
  • account
  • wpcomhelp

About this topic

  • In: Support
  • 3 participants
  • 2 replies
  • Last activity 3 years
  • Latest reply from anushreetyagi9

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