Unable to access website (i.e. WordPress admin site)

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  agarston · Member · Oct 11, 2016 at 5:50 pm

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  My site is at agarston.com, it looks to be working but I can’t get into the backend to post more content, manage my website etc. When I try to log-in I get the following message ‘The agarston.com page isn’t working. agarston.com is currently unable to handle this request. HTTP ERROR 500’. BlueHost said they were going to upgrade something on their end due to security reasons so I thought it might be because of that but it’s been like this for a while now and I can’t get into the site. Please help

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 11, 2016 at 5:51 pm

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  You are posting to the wrong support forum. That site is not hosted here and we cannot help you.

  We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

  Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  Some Jetpack solutions are here http://jetpack.me/support/

  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack

  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/

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  agarston · Member · Oct 11, 2016 at 8:30 pm

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  Thanks timethief – sorry I didn’t realise I was posting to the wrong forum.

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  timethief · Member · Oct 11, 2016 at 8:52 pm

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  No problem and best wishes with your site.