Unable to access website or admin panel

  • Unknown's avatar
    adamlassman · Member ·

    When attempting to view site or admin panel i receive the following error: There has been a critical error on this website.
    URL: http://www.ThePinkSeatProject.org
    Any suggestions on how to remediate this issue?

    Thanks,
    Adam

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    divyaab · Member ·

    Hi There,

    It seems like the website URL you shared, http://www.ThePinkSeatProject.org, is not hosted on WordPress.com server but on another provider ie Bluehost. Your site is built using the open source WordPress software, made on WordPress.org.
    You can see the site listed in your WordPress.com account because you have it connected here via the Jetpack plugin.

    Also, critical errors like you’re seeing are usually caused by a plugin or theme conflict, or by a file becoming corrupted during an update. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

    You can find more information about this here:

    https://wordpress.org/support/article/faq-troubleshooting/

    For more help with this, please contact your hosting provider, or else you can ask the WordPress.org community for advice at https://wordpress.org/support/forums/

    Hope this helps!

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