Unable to access Word Press

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  marketing7b54378196 · Member · Mar 7, 2025 at 10:09 am

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  we are trying to access wordpress to change our website and get the following message

  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  any ideas how to fix this? nothing is coming through on the admin emails

  thanks

  Self-declared URL: Darjeeling Childrens Trust
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

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  faisalahammad · Member · Mar 7, 2025 at 3:11 pm

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  Hi there,

  Good morning. I hope you’re doing great.

  Did you refer to https://darjeelingchildrenstrust.org.uk/ as the website where you’re experiencing the critical error?

  

  If so, it looks like you’re using self-hosted WordPress, not WordPress.com. Therefore, it’s recommended to open a support ticket at the following URL for WordPress.org support.

  https://wordpress.org/support/forums/

  Have a good day!

  Thanks
  Faisal