Unable to Access WordPress Dashboard

  • Unknown's avatar
    mvpkidsmedia · Member ·

    We are currently receiving this error message from our attempts to log in to the dashboard of our word press site:

    Warning: require_once(/home2/mvpkidsmedia/public_html/wp-content/plugins/optinmonster/includes/class-am-notification.php): failed to open stream: No such file or directory in /home2/mvpkidsmedia/public_html/wp-content/plugins/optinmonster/optin-monster-wp-api.php on line 204

    Fatal error: require_once(): Failed opening required ‘/home2/mvpkidsmedia/public_html/wp-content/plugins/optinmonster/includes/class-am-notification.php’ (include_path=’.:/opt/php56/lib/php’) in /home2/mvpkidsmedia/public_html/wp-content/plugins/optinmonster/optin-monster-wp-api.php on line 204

    What should we do? What does it mean?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    stefbarz · Member ·

    Hi there!

    I think it may be a problem with the plugin OptinMonster, seems like other users are experiencing it today. I’ve tagged this thread with modlook, so a Staff member can help you to deal with it.

    Cheers

  • Unknown's avatar
    thesocialrobin · Member ·

    I had this issue and found this answer on another forum:

    Try deleting optinmonster plugin using FTP/ SFTP , or your web-host’s cPanel or whatever file management application your host provides (no Dashboard access required).

    Worked instantly for me!

  • Unknown's avatar
    timethief · Member ·

    @mvpkidsmedia

    realmvpkids.com is a WordPress.ORG software install on paid hosting, hosted by Unified Layer
    Name Servers:
    ns6340.hostgator.com
    ns6339.hostgator.com

    You are posting to the wrong support forum. For hosting issues contact your web host. For software support read on.

    This is WordPress.COM support and that site is not on our servers. To be clear we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/ for app support.

  • Unknown's avatar
    thesocialrobin · Member ·

    @mvpkidsmedia

    I also have a WordPress.org software and the solution I posted worked fine for me. Go to your Host Gator cPanel > File Manager > wp-content > plugins and you’ll be all set.

  • The topic ‘Unable to Access WordPress Dashboard’ is closed to new replies.