Unable to access WP-admin

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  kiasumathssg · Member · Jun 4, 2024 at 8:14 pm

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  Hi, I tried to login via http://www.kiasumaths.com/wp-admin but I got redirected to a blank page with the address, kiasumaths.com/lander.

  Could you advise me on what had happened and how I can retrieve my website back?

  Thank you!

  Best regards,
  Yew Mun

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  w32kazedetodo · Staff · Jun 7, 2024 at 4:26 pm

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  Hi there!

  From what you mention it could be a conflict due to plugins. If you can’t access the dashboard you can temporarily deactivate plugins by following these steps:

  • Access Your Site via FTP or File Manager:
    • Use an FTP client (like FileZilla) or your hosting provider’s file manager.
    • Navigate to wp-content/plugins.
    • Rename the plugins folder to plugins_old. This will deactivate all plugins.
    • Try accessing your site. If it loads, a plugin is causing the issue. Rename the folder back to plugins and reactivate each plugin one by one from the WordPress dashboard to identify the problematic one.
  • Check Theme:
    • Navigate to wp-content/themes.
    • Rename the active theme’s folder (e.g., yourtheme to yourtheme_old). WordPress will default to a basic theme like Twenty Twenty-One.
    • Check if your site loads. If it does, the issue is with your theme.

  Once you’re able to access, you can keep renaming plugin folders back to normal one by one to locate the culprit.

  That being said, I see your site is hosted with Leaseweb Asia Pacific pte. ltd rather than WordPress.com so I can only share some general guidelines and recommendations since we’re not able to access the site. Take into account that by migrating your site with us you can enjoy our hands-on specialized WordPress support which could further help you with situations like this one and way more.

  If this might be something you would be interested in, don’t hesitate to answer the thread :)

  Best regards