Unable to activate site stats
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Hi, when I tap on the WordPress stats widget on my Android phone (13), the WordPress app opens, with a button prompting me to activate site stats, but when I try that I get the above error …
ANy ideas?
Thanks,
KevWP.com: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Hello Kev,
Many thanks for reaching out.
Are you able to confirm the URL of the website that you need assistance with please?
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Yep, that’s all it says. I don’t see a way to post a screenshot here … BTW the iPad is widget works fine with my site,
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Hello Kev,
It looks like this is a known issue.
May we ask you to complete these steps in order to clear that error:
1. Close the app
2. Open the app from my phone’s home screen so that it opens just on the My Site screen
3. Click on Stats from therePlease confirm if you’re able to then see the site stats via the App.
Many thanks in advance!
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Hi,
The app works fine. Launches from the home screen, displays stats fine. However, whilst the widget displays basic views site stats, when tapped it opens the app, but displays a blue button asking me to enable site stats, which, when tapped, results in the error (Unable to activate site stats). This is only on my Android phone (Pixel 4A, Android 13). The widget on my iPad (6th gen, iPadOS 16) opens the app’s stat window perfectly.
Is there a way to include screenshots/recordings here?
Kev -
Hello Kevin,
Hmm, that does sound odd – a screenshot is a good idea, this can be shared to use via https://snipboard.io/.
I hope this helps.
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Hi, here’s a link to the screenshot … https://snipboard.io/HpPBJs.jpg
I also took a screen recording video … is there a way to share that here?
Kev -
Hello there,
That is most useful. A video can be uploaded to the media library and we’ll be able to see it.
If you remove the widget – does the stats then resolve? You may need to remove the stats, and then follow the steps above to confirm.
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Hi, I can’t upload video to my media library because my plan doesn’t support that. I tried removing the widget and adding it again, but het the same result.
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Maybe this will help: https://www.dropbox.com/s/mzfp3liqmotk0jk/screen-20220722-111434.mp4?dl=0
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Hello Kev,
Many thanks for persisting to troubleshoot.
removing the widget
If you remove the widget altogether, and not re-add this, does this then allow for stats to be enabled?
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Hi,
I wonder if we’re talking at cross purposes. If I launch the app by itself, it displays site stats as it should, whether the widget’s on the home screen or not. It’s only when i tap on the widget to open the stats that I get the error message.
It’s not a major issue, but as the WP widget performs fine on iPadOS, I felt it should also work on Android, which is why I flagged it up.
As I said, stats in the app are fine. All varieties of WP widgets display stats on the home screen, but if I tap the widget for more info, that’s when I get the error…
Kev -
Hey there,
We definitely appreciate the clarification. The bug has been replicated and confirmed by one of our staff members, and we have added your report as well in hope that the developers can take a look and try to find the source of the error.
We’ll keep you updated once we receive an update on our end. Thank you!
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