unable to activate theme

  • Unknown's avatar
    nitug963 · Member ·

    unable to activate theme

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • fstat · Staff ·

    Hi there,

    Thank you for reaching out to the WordPress.com support forum. I understand you’re experiencing an issue with activating a theme on your WordPress site.

    To clarify, there is a distinction between WordPress.com and the open-source version of WordPress (often referred to as WordPress.org). Your site appears to be using the open-source version and is hosted with a different hosting provider. As a result, our managed hosting at WordPress.com limits our ability to investigate and assist directly with issues on sites that aren’t hosted on our platform.

    That being said, if you’re interested in the benefits of our managed hosting, you can learn more about it here: https://wordpress.com/hosting/

    If you would like to enjoy the advantages of our managed hosting environment, we offer an easy migration option. With our migration plugin, transferring your site to WordPress.com is streamlined and user-friendly. To learn more about this process and how to get started, please visit the following link:

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    However, if you choose to remain with your current hosting provider, the best place to seek assistance for issues related to the open-source version of WordPress is the community support forums for WordPress.org. The users and experts there have a wealth of experience with the software and are in the best position to help. You can post your query and get help here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    I hope this clarifies things and points you in the right direction.

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