Unable to activate theme error

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  clairebihun07 · Member · Oct 4, 2020 at 7:02 am

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  I am trying to update the theme for my blog but when I press the ‘activate’ button, it says “Unable to activate theme. Contact support”

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Oct 5, 2020 at 6:02 am

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  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  salvatiore · Member · Oct 8, 2020 at 9:59 am

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  hello, i have the same problem, how can i fix it?

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  kokkieh · Staff · Oct 8, 2020 at 11:00 am

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  @salvatiore,

  Is this for http://www.anatolia.it/?

  Are you trying to activate a theme from WordPress.com ->Design ->Theme, or from Appearance ->Themes in WP-Admin?

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software.

  If this is happening here on WordPress.com, it’s because the Jetpack connection for your site is broken: https://tools.jetpack.com/debug/?url=http%3A%2F%2Fwww.anatolia.it%2F

  Please follow the steps at https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/ to fix this.