Unable to add a new card
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My subscription has not been reconducted because I had to change my credit card details (ended June 2020). I tried to add my new credit card today and I get a pop-up notification “There was a problem with your credit card. please check your information and try again”. I checked and they are alright. Maybe because I waited too long to manage it?
The blog I need help with is: (visible only to logged in users)
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Hi there,
In order to update your credit card, you can go to Manage Purchases and select the upgrade you wish to update in order to view the options for managing it. Click on the Edit Payment Method button in order to review and update your payment information.
Are these the steps you took to try and update your credit card details?
For more instructions on how to update your credit card information, please visit our support page:
https://en.support.wordpress.com/change-credit-card-details/
Thanks!
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Many thanks for your quick reply
I actually cannot even access the “Purchases” section, I have no data at all appearing and have the error message “We couldn’t load our Concierge schedule. Please try again later”. -
Hi there,
This looks like an issue with your browser. Please try the following:
* Clear your browser’s cache:
* Check that JavaScript is enabled and supported by your browser:
* Disable any ad-blocking and security extensions on your browser
* Check that you’re using the latest version of your browser:
* Try another browser:
If all of the above doesn’t work or you have more questions, just let me know and I’ll be happy to help!
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Thanks made me realize that it is most probably do to my office proxy (I’m using my pro laptop), working on my mobile device ;)
Thanks a lot for your great support (and reactivity!)
Marine
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