Unable to add my credit card to upgrade my plan

• 

  prassanna2021 · Member · May 30, 2021 at 7:00 am

  • Copy link
  • Add topic to favorites

  I am trying to upgrade the plan to install plugins but I am unable to add any of my credit cards. It asks me to contact support with error code HYTFSI

• 

  staff-totoro · Staff · May 30, 2021 at 8:44 pm

  • Copy link

  Hi there,

  I’ve asked out team to take a closer look at why your purchase is not going through as expected. We’ll reply here as soon as we know more. Thanks for your patience!

• 

  staff-totoro · Staff · Jun 1, 2021 at 12:36 am

  • Copy link

  Hi again,

  We’ve cleared the block on your account, and you are welcome to try your purchase again. Thanks for your patience!