unable to add subscribers

  • Unknown's avatar
    southernplainsinvestments · Member ·

    I am using the free platform and I have been unable to add more that a few subscribers using the manual input method. Does anyone have experience mitigating this issue?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    southernplainsinvestments · Member ·

    I would like some help understanding why I cannot add additional subscribers to my site. I have tried adding by the manual method and by *.csv file upload. The emails are legit and provided by the subscribers to me.

  • nuk4040 · Staff ·

    Hi there, thanks for reaching out!

    I am using the free platform and I have been unable to add more that a few subscribers using the manual input method.

    On the free plan of WordPress.com, there is a limit of 100 subscribers. If you have reached this limit, you will not be able to add more subscribers manually. Here are a few steps that could help:

    1. Check Your Current Subscriber Count: Make sure you haven’t already reached the limit of 100 subscribers.
    2. Remove Inactive Subscribers: If you have subscribers that are inactive or no longer wish to receive updates, consider removing them to make space for new subscribers.
    3. Upgrade Your Plan: If you need to manage more than 100 subscribers, consider upgrading to a paid plan that allows for a larger subscriber base.

    If you don’t have up to 100 subscribers and are getting an error when trying to import, this guide can help identify what could be going on:

    https://wordpress.com/support/import-subscribers-to-a-newsletter/#errors-during-import

    If you have any other questions, please feel free to reach out again.

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