Unable to add users

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  robertgeorge99db748685 · Member · Jul 7, 2021 at 5:21 pm

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  Hi I am an admin and cannot add new users. When I click ‘add new’ it takes me to this page https://wordpress.com/people/new/blog.ocado.com which says ‘You don’t have any WordPress sites yet. Would you like to start one?’

  Before i used to be able to see our users and we have a blog so not sure why it says we dont have a site. Has there been an update recently, any ideas please?

  The site I need help with is [visible only to staff] (email visible only to moderators and staff)/. This site is not linked to my WordPress.com account.

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  staff-blorbo · Staff · Jul 7, 2021 at 6:42 pm

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  That site belongs to a different account here, not the one you’re currently logged in with.

  If you do not recall the password for the correct account, we have some options for you at https://wordpress.com/support/account-recovery/

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  robertgeorge99db748685 · Member · Jul 8, 2021 at 7:57 am

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  I don’t understand as I have always been admin and was able to see everything, what has changed? The master account is no longer with the business that is why we were made admin and no issues with anything for 2 years. Now you are saying we need to use that account

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  staff-mckluskey · Staff · Jul 8, 2021 at 9:55 am

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  It looks like you have already reached out about that before – the account you’re using to post here, robertgeorge99db748685, is not associated with the blog you’re trying to access.

  You will need to log out and log back in using a different email address. If you don’t remember the credentials, please use the link staff-blorbo pasted in his reply above.