Unable to Approve Comment on My Phone

  • Unknown's avatar
    goldstarjp · Member ·

    I wanted to approve a comment on my site, but when I tried to do that, I was taken to a strange page that insisted that I set a domain page. I tried to enter my site’s name, but nothing happened.

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    goldstarjp · Member ·

    I am able to access my site on my laptop just fine. It only doesn’t work on my phone. This just happened today.

  • fstat · Staff ·

    Hi there,

    Based on what you’ve described, it sounds like you might be logged into a different WordPress.com account on your phone. This could explain why you’re seeing a different page and are unable to approve comments, as opposed to the experience you’re having on your laptop where everything is working fine.

    To resolve this issue, please try logging into the correct WordPress.com account on your phone. This should be the same account you’re using on your laptop.

    In case you encounter any difficulties logging into your account on your phone, I recommend checking out our Account Recovery guide. It will walk you through the steps to regain access to your account. You can find the guide here: https://wordpress.com/support/account-recovery/

    I hope this helps. If you have any more questions or continue to face issues, please don’t hesitate to reach out. We’re here to help.

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