Unable to approve or reply to comments.
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I cannot approve or reply to comments. The comments do not even show in the “comment” section of my dashboard. I see them in the notification window but I can’t respond from their, or approve.
The blog I need help with is: (visible only to logged in users)
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Go to > Dashboard > Comments
Any pending comments will be here http://tdawneightyone.wordpress.com/wp-admin/edit-comments.php?comment_status=moderated -
I tried that an their not there. Its odd because I can reply to some but not all. When I hit approve, it says error in moderation. Thoughts?
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Are you logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog?
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
(c) Exactly what you experience including what any error reports you receive state. -
P.S. I’ll tag this thread for a Staff follow-up. Please subscribe to the thread so you are notified when they respond and please be patient while waiting.
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Hey I believe I have done all of the above and am still having a problem. The particular post I was referring to was a guest post so the publisher went in and approved the comments for me. That worked. I am still having the problem on my end though. I can respond to some but not others. I am not able to approve any comments however previous people that have been approved I am not having trouble responding to. When I do try to approve, this is the message I get, “An error occurred while moderating”. When I try to respond without approval, I just get the rotating circle sign…waiting!
I am using a hp laptop and my droid phone when accessing WordPress. I am using windows 7. Is that everything?
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I only see one pending comment. Does approving comments work again?
Do you also encounter this issue in a different browser? for example Firefox or Google Chrome?
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