Unable to assess my wordpress site

  • Unknown's avatar
    rjonessanta · Member ·

    Hello,
    I had recently logged into my digital6marketing.com WordPress website and was redirecting the URL to another webpage. When I went to redirect the home webpage, it logged me out of my WordPress admin page and I’m not able to log in to change anything.
    Are you please able to reset my URL so I can log back in? my username for the digital6marketing.com account is admin and I have recently changed my password.
    You can contact me at (email visible only to moderators and staff)

    WP.com: Yes
    Correct account: Unknown

  • staff-ozmodiar · Staff ·

    I’m not seeing any upgrades associated with the WordPress.com user account you are posting from. This typically happens when you’ve ended up with a second WordPress.com user account and that second account is the one that owns the upgrade. You’ll need to log into THAT account in order to make any changes.

    If you do not have access to that second account, here are a few options:

    Account recovery overview – https://wordpress.com/support/account-recovery/
    Lost password tool – https://wordpress.com/wp-login.php?action=lostpassword
    Account recovery form – https://wordpress.com/wp-login.php?action=recovery

    Finally, even if you do not have access to the correct account, if you have your payment information you can use our “Why was I charged?” tool. It was built for situations such as this:

    Why was I charged?

    Let us know if anything is unclear or you have any further questions.

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