Unable to buy with G Suite
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Hi,
I get the following error when trying to purchase G Suite? Can you kindly assist? Thanks.
Unable to buy G Suite, the domain sapelosquare.com is purchased by different user.
The blog I need help with is: (visible only to logged in users)
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I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard and purchase upgrades at > Dashboard> Store > My Upgrades
https://en.support.wordpress.com/my-upgrades/Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
If you do not have the required access and someone else registered the site you need to contact the person who registered the account and site under it and have them transfer the sites to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
Transferring a Blog to Another WordPress.com User or Account https://en.support.wordpress.com/transferring-a-site-to-another-wordpress-com-account/
Transferring upgrades https://en.support.wordpress.com/my-upgrades/#transferring-upgrades
Change Credit Card Details
https://en.support.wordpress.com/change-credit-card-details/ -
Hi there,
sapelosquare.com is under a different user account than than the one you are contacting us from. Only the owner of the domain can purchase a G Suite connected to the domain. You’ll either have to contact the owner and have them purchase G Suite, or have them transfer the domain over to you:
https://en.support.wordpress.com/transfer-a-domain-to-another-wordpress-com-account/
Let me know if you have any questions. Thanks!
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