Unable to bypass 2 step verification

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  cndoscotland1 · Member · May 2, 2013 at 12:09 pm

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  This question pertains to our blog at cndoscotland.wordpress.com not this account, I had to create a new account so I could post this.

  On April 23 I enabled 2 step verification on our WordPress.com blog but accidentally deleted the Authenticator app from my iPad which has prevented me from accessing our WordPress account since.

  I realised what I had done straight away and submitted the ‘Account Recovery Form’ on the same day (April 23) with full details, including a Transaction ID. I requested for the 2 step verification to be lifted so I could gain access to the account again.

  Can anyone confirm what the normal time-scale for requests of this nature to be completed are, and even if it’s possible for 2 step verification to be deactivated in this way ,or is the account lost?

  Many thanks

  Andrew Strachan

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  supportbot · Member · May 2, 2013 at 12:09 pm

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  You did not specify a blog address or reason for posting when you created this topic.

  This support forum is for blogs hosted at WordPress.com. If your question is about a self-hosted WordPress blog then you’ll find help at the WordPress.org forums.

  If you don’t understand the difference between WordPress.com and WordPress.org, you may find this information helpful.

  If you forgot to include a link to your blog, you can reply and include it below. It’ll help people to answer your question.

  This is an automated message.

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  cndoscotland1 · Member · May 3, 2013 at 1:31 pm

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  The blog address is cndoscotland.wordpress.com.

  In the meantime I’ve had a reply back from a ‘WordPress Happiness Engineer’ stating that I can reset the password, but I already have a working password it’s the 2nd step of the verification process that I can’t get past.

  Really hoping a Mod or staff member can take a second to have a look at this problem, even if it means the account isn’t recoverable then I can at least start to develop an alternative blog instead.

  Thanks

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  cndoscotland1 · Member · May 3, 2013 at 2:39 pm

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  This was resolved via an alternative channel by ‘Happiness Engineer’ Kris – thanks for your help.