Unable to cancel
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Under purchases, I am unable to cancel. Please advise.
The blog I need help with is: (visible only to logged in users)
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Which purchase are you trying to cancel?
Which username account purchased it and for which site was it purchased?Refunds https://en.support.wordpress.com/refunds/ are time limited.
- WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
- The refund period for Domain Registrations and Renewals is 48 hours
- It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received.
Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account
You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.
Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.
Canceling and Refunding Purchases
https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchasesIf you still need Staff help type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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I don’t need to cancel/refund. Already did. I need wordpress to release domain name. I’d like to use it on godaddy
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I guess when I cancelled there is no live support any longer. If I had known, I would have transferred domain before cancelling. jeffersoncoffeenews.com
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Hi there,
@mcinworld, you are unable to cancel, because you have filed a chargeback against us with your credit card company. If you withdraw your dispute we might still be able to cancel and refund your upgrade for you, but otherwise you will only receive a refund once our payment processor has completed their investigation into your dispute. This typically takes about 70 days.
You also will not be able to use your site again until you pay the chargeback fee.
You can find more information on chargebacks here:
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Please don’t start multiple threads on a topic, and please don’t hijack threads created by other users. I’ll reply to you in one of the threads you created.
- The topic ‘Unable to cancel’ is closed to new replies.
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