Unable to cancel

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  deanjnpatton · Member · Oct 7, 2023 at 10:55 am

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  For the last two weeks I have been in contact with the WordPress support team to try and cancel any payments I am making to them as I no longer use WordPress.

  I have had 2 direct debits taken out of my account for $31.90 AUD. I attempted to login to my WordPress account that I last recently used to cancel the payments. However that account did not have any record of any upgrades or purchases.

  I tried to login using old email accounts which may have used WordPress but they weren’t recognised. It also wouldn’t make sense for accounts that are years old to be now getting charged.

  the support I’ve so far received over email has been woeful so I’m hoping someone will be able to help me here.

  I’ve contacted my bank and they’ve put a block on the merchant ID but it may not guarantee that the payments don’t come out again.

  What else could I do?

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  staartmees · Member · Oct 7, 2023 at 5:01 pm

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  You already got answered by Staff 2 weeks ago but you never followed up – https://wordpress.com/forums/topic/cancel-574/