unable to cancel my domain

• 

  ifyourenotwhiteitsalright · Member · Nov 15, 2015 at 7:01 pm

  • Copy link
  • Add topic to favorites

  Hi,

  I’m trying to cancel my domain but nothing here makes any sense whatsoever.

  This page https://en.support.wordpress.com/cancel-domain/ says that if you want to cancel your domain, you go to My Upgrades. I do that, but then it gives me an error message saying “Domains registered on WordPress.com cannot be deleted here. You must contact Support and request deletion.”

  I go to contact support, which is this https://en.support.wordpress.com/contact/, and there’s nothing I can do from there.

  This doesn’t make any sense and I need to hurry up with the cancellation if I’m to receive my refund!

  Any ideas? Anyone

  The blog I need help with is: (visible only to logged in users)

• 

  micawbr · Member · Nov 16, 2015 at 2:26 am

  • Copy link

  Hi,
  I’ve tagged this thread to let WordPress.com staff know that you need assistance with this issue.

• 

  ifyourenotwhiteitsalright · Member · Nov 16, 2015 at 2:29 am

  • Copy link

  @micawbr Thank you very much!

• 

  staff-doublebassd · Staff · Nov 16, 2015 at 3:55 pm

  • Copy link

  Hi there,

  So that we are on the same page, once you decide to cancel your domain, there is no guarantee that you will be able to reacquire it in the future. Someone else could gain access to it.

  If you want to keep using your domain but you don’t want to use WordPress.com anymore, you don’t have to cancel it. Instead, you can move the domain to another site, using the Domain Administration tool under Store > Domains, at the bottom of the page.

  For more information on using the domain elsewhere, please see:

  http://en.support.wordpress.com/domains/domain-management/

  Just wanted to give you a heads up!

  Let me know if you want to proceed with the cancellation and refund.

  Thanks!

• 

  ifyourenotwhiteitsalright · Member · Nov 16, 2015 at 4:27 pm

  • Copy link

  staff-doublebassd

  I understand and would like to proceed with the cancellation and refund.

• 

  staff-doublebassd · Staff · Nov 16, 2015 at 4:29 pm

  • Copy link

  Hey there,

  Not a problem! I have canceled your subscription for ifyourenotwhiteitsalright.com and refunded the charges back to you. It can take between 7-10 business days for the refund to reflect on your bank statement.

  Please let me know if you have any other questions.

  Take care,

• 

  ifyourenotwhiteitsalright · Member · Nov 16, 2015 at 4:35 pm

  • Copy link

  staff-doublebassd

  Thank you very much for your help.

• 

  staff-doublebassd · Staff · Nov 16, 2015 at 4:40 pm

  • Copy link

  Anytime!