Unable to cancel theme
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I am trying to cancel my Collective Premium theme, but am getting the error message “User or Token does not have access to specified site.” I do fall within the 30 day period. Can you please take a look?
The blog I need help with is: (visible only to logged in users)
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WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.
Note: It takes from 1 – 2 weeks for the refund to be received.
Provided you are logged in under the same username account that registered the blog and purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades
See here:
Dashboard > Store > My Upgrades
http://en.support.wordpress.com/my-upgrades/
as well as
Dashboard > Store > Billing History
http://en.support.wordpress.com/Billing-History/I tagged this thread for a Staff follow-up. Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Hi there!
I’m glad to see that Joel was able to help you out with a refund via email. I’ve gone ahead to report the error you were seeing back to our team, who are currently looking into issue with Premium theme cancellations. Sorry about the trouble!
If there’s anything else we can help out with, please don’t hesitate to get in touch.
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Hello,
I just ordered a premium theme today, 5/1/15, and would like to cancel immediately– it is giving me the same error message and I want to make sure I get my money back. Thanks so much!
Emma
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Hi Emma! I can help out. I’ll reply to your separate forum thread here:
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