Unable to change background colour

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  fcafa · Member · Jul 31, 2015 at 9:53 am

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  Hi, can no longer manage the background and colour for fcafa.wordpress.com.

  Corrected initially after the WP u/date of 27 July, but now can no longer change – just get a grey window when I go change the background.

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Jul 31, 2015 at 10:18 am

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  Just generally noting for other forum volunteers that this thread was created at @rachelmcr’s request here and has been tagged for Staff assistance.

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  rachelmcr · Member · Jul 31, 2015 at 3:57 pm

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  Thanks, justjennifer!

  @fcafa — Can you make a screenshot of what you see when you try to change the background color? You can upload screenshots to your Media Library under Media > Add New in your dashboard, or you can use an online service like Snaggy.

  That will help me understand exactly what’s going wrong for you there.

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  fcafa · Member · Jul 31, 2015 at 4:09 pm

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  @ rachelmcr

  OK – I click on Appearance > Background and then a momentary appearance of ‘ You are Customising..’ and then that window goes blank as per requested screen shot

  

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  rachelmcr · Member · Jul 31, 2015 at 5:14 pm

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  Thanks! For some reason the customizer isn’t fully loading. Can you please clear your browser’s cache to see if that helps?

  If the problem continues, let me know.

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  fcafa · Member · Jul 31, 2015 at 5:39 pm

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  OK, that made no difference, browser was Safari. Checked also using Firefox & Chrome and have the same issue.

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  rachelmcr · Member · Jul 31, 2015 at 5:45 pm

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  Ah, I may have found the problem. Please try using this direct link to open your site’s customizer and let me know whether it works for you:

  https://wordpress.com/customize/fcafa.wordpress.com

  There seems to be an issue that’s specific to which link you use to open that customizer, and I’m checking with my team to get that fixed up.

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  fcafa · Member · Jul 31, 2015 at 5:51 pm

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  That link works correctly thank you :)

  So what happens now about fixing the issue?

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  rachelmcr · Member · Jul 31, 2015 at 5:55 pm

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  Thanks for confirming that works for you. :)

  For now, please use that link or go to Appearance > Customize in your WP Admin dashboard (instead of Appearance > Background) to customize your site. I reported the issue to my team so they can work on a fix for that.

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  fcafa · Member · Jul 31, 2015 at 6:01 pm

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  OK, but just to clarify, I was always using WP Admin Dashboard to get to to Appearances > Background and getting that issue. This had not been happening before that WP upgrade yesterday.

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  rachelmcr · Member · Jul 31, 2015 at 6:13 pm

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  Yep, thanks for the clarification. :) This is actually related to a different change that our team made (not the same change from earlier this week) based on some upcoming changes being launched in the core WordPress software that WordPress.com runs on. Thanks for your patience while we iron out these wrinkles!

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  rachelmcr · Member · Aug 6, 2015 at 3:43 pm

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  Hi there,

  Our team fixed up that bug so when you click on Appearance > Background in the WP Admin dashboard it now links to the correct section of the customizer. Thanks again for reporting that issue!