Unable to change name servers

• 

  kylegoesglobal · Member · Oct 24, 2012 at 7:05 pm

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  !!!!!!!!!I am unable to update my name servers to ns1.bluehost.com and ns2.bluehost.com because I am told that my domain is not active.

  In the domains page, it says “status – pending transfer”. How can I get my status to be active….in the Dashboard – Store – Domains, it says Status – Active, however, I’m still unable to update the name servers to direct my blog to my Bluehost account.

  Thanks for your help
  Kyle
  Blog url: http://kylegoesglobal.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

• 

  bryanvillarin · Staff · Oct 24, 2012 at 9:50 pm

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  Hi Kyle,

  The “Status – Active” in your dashboard is to let you know that the domain mapping upgrade is active for your domain.

  Are you trying to move your domain to a different registrar? If so, that would mean you wouldn’t be able to update the nameservers until the transfer is complete.

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  kylegoesglobal · Member · Oct 25, 2012 at 8:41 pm

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  Thanks for your response Bryan.

  My status is currently not ‘active,’ it says “pending transfer” which it has for four days now. I am trying to move to hosting with Bluehost, I have set up an account and been on the phone with them several times, I would love to speak to a WordPress representative to get this solved.

  I need to change my nameservers to:
  ns1.bluehost.com
  ns2.bluehost.com

  Can you please complete the transfer for me, or as Bluehost has told me, simply update the nameservers to the above two listings.

  Per an email from Bluehost:
  ****
  You need to follow this following instructions:
  http://en.support.wordpress.com/domains/change-name-servers/

  You need to change to this bluehost name servers:
  ns1.bluehost.com
  ns2.bluehost.com

  After making changes you need to wait for 4 hours and then you will be good to go.

  You can always use this following website to verify that the propagation of the domain has successfuly completed on http://www.centralops.net and enter the domain name : kylegoesglobal.com and look under WHOIS domain and see if the nameservers are : Ns1.bluehost.com and ns2.bluehost.com

  Thank you.
  ****

  I really appreciate your help. Please let me know.
  Thank you,
  Kyle

• 

  bryanvillarin · Staff · Oct 25, 2012 at 9:54 pm

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  Hi Kyle,

  I thought you were referring to Store -> Domains or Store -> My Upgrades in your dashboard:

  https://kylegoesglobal.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  https://kylegoesglobal.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  What’s the URL where you’re seeing the “pending transfer” status?

  Can you log into your Domain Manager located at the bottom of Store -> Domains to approve the domain transfer?

  Transfer a Domain to Another Registrar