UNABLE TO CHANGE PASSWORD
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Inability to sign-on to web-site as administrator may be associated with a recent change in password or it may be a virus – or something else. In trying repeatedly to obtain a code from Word Press to begin the password change process, no code was sent. Is there another process to contact Word Press, or does the site have a virus preventing admin entry?
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This is wordpress.COM support. WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
What is the URL starting with http:// of the site in question? You can confirm where it is hosted here http://www.whoishostingthis.com/
We provide support only for wordpress.COM hosted sites. We cannot provide support for sites that are not on our servers. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM. That support is found at http://wordpress.ORG/support/
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page. That support is found at http://jetpack.com/support/The wordpress.ORG support forums are at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
App support https://apps.wordpress.org/support/
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