Unable to change personal email address

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  appalachianinstitute · Member · Apr 24, 2012 at 6:21 pm

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  I am unable to change the email associated with the blog. I have tried several times over a period of several days with no success. It keeps saying that the request is pending, but no email has been received (nor is it in the spam folder). I also checked and there is no other account registered with this new email address.

  Anything else I can try? Thanks.

  The blog I need help with is: (visible only to logged in users)

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  thistimethisspace · Member · Apr 24, 2012 at 6:24 pm

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  Hello there,
  Have you read this section and tried the remedy provided there?
  Issues Changing your E-mail Address > http://en.support.wordpress.com/email-address/#issues-changing-your-e-mail-address
  Hope it helps you.
  (timethief)

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  appalachianinstitute · Member · Apr 24, 2012 at 6:35 pm

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  Yes, I actually had read a previous post that you commented on with that link. When add the new email to the forgotten password request, it says there are no accounts associated with email. Thanks anyway for the quick response!

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  thistimethisspace · Member · Apr 24, 2012 at 6:36 pm

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  Hmmm … I have flagged this thread for Staff attention. Please be patient while waiting.

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  staff-blorbo · Staff · Apr 24, 2012 at 7:16 pm

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  Just to check, have you tried entering a different email address besides the one you’re trying to change it to?

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  appalachianinstitute · Member · Apr 24, 2012 at 7:22 pm

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  Yes, I tried to switch to a second personal address; however, although the site says the second email is in effect, it still goes to the original personal address. This has only confused me more, since my intent is to change it to our organizational email.

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  staff-blorbo · Staff · Apr 24, 2012 at 7:30 pm

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  There are two email addresses to change.

  1. At Users -> Personal Settings, this is mostly for account-specific notifications.

  2. At Settings -> General, this is mostly for blog-specific notifications.

  Make sure that you have changed both.

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  appalachianinstitute · Member · Apr 24, 2012 at 7:33 pm

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  There has already been pending requests for both settings. Sorry this is so difficult :/

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  staff-blorbo · Staff · Apr 24, 2012 at 7:53 pm

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  Ok, and just to be sure have you tried changing those to a different email address, besides the one you want to change them to?

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  appalachianinstitute · Member · Apr 25, 2012 at 1:02 pm

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  I can change the setting to a new email, but I am still not able to change it to my desired email.

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  staff-blorbo · Staff · Apr 25, 2012 at 8:22 pm

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  Ok, on the desired email, please try adding @wordpress.com to your email’s whitelist.

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  appalachianinstitute · Member · Apr 29, 2012 at 4:37 pm

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  I contacted my org’s IT department and they were able to find the blocked messages. It is now successfully changed. Thanks for the help!

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  staff-blorbo · Staff · Apr 30, 2012 at 6:14 pm

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  You’re welcome!