Unable to change the WP-Stats API KEY
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Hello!
I have a problem and I’ve searched back and forth to try and solve it but to no avail. Here is my problem:
I have hosted WordPress 2.5.1 blog at http://www.astropt.org/blog and I was using an API key from one of our colaborators. Now he has “left the building”, so he does not collaborate with us and I needed to change the API Key on the WP-stats plugin. It simply doesn’t let me do it because it tells me that I’m not on the user access list for tha blog. I’m and admin of the blog as he was. I really want to have this worked out. Can anyone help me? Do I have to talk to the wordpress.com guys about the registration of the blog? Is that anything that can be done in other way to solve this?
Thanks a lot and sorry for the long post!
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Please send us a support request with all of the relevant details about the blog and usernames.
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I have a similar problem, however, I can’t make a support request because my blog is not hosted with wordpress.com. That support form tells me to contact wordpress.org. Unfortunately, wordpress.org can’t help me with wordpress.com stats because its a wordpress.com product.
Therefore, I’m submitting my support request here.
**Here’s what I did. **
I have a personal blog (conservativepapa.com) and a blog I’m setting up for a client (santarosapolitics.com) — both on external hosts. The client wanted stats, so I looked into setting up WordPress.com Stats for him.- 1. I registered this santarosapoliticswebmaster WordPress.com account so that I could get a separate API key for the client’s blog. (My personal WordPress.com account is msallmen.)
- 2. I decided to try WordPress stats on my own blog before adding it to my client’s blog.
- 3. BIG MISTAKE! I accidentally used the API key associated with the santarosapoliticswebmaster account instead of the msallmen account.
- 4. Now my personal blog is associated with the santarosapoliticswebmaster account. It wont’ accept the API key with my msallmen account. I have no idea how to clear the association of santarosapoliticswebmaster with my personal blog.
** Here’s what I need you to do. **
Pretty please remove the association of the santarosapoliticswebmaster account with the conservativepapa.com blog. I promise to be extra careful to use the correct API key from now on! -
I had to leave the details here. My blog is hosted elsewhere. So.
1.I have a wordpress blog at http://www.astropt.org/blog
2.A former administrator used is API KEY to set up WP.Stats (zeraeiro)
3.The formar admnistrator has gone off the project
4.I need to make wp-stats work again with a new API KEY I already have (from astropto user, which is an administrator on the blog)
5. WordPress version installed is 2.5.1.
6. WP-Stats plugin version is at the latest one.Hope you can help me. Thanks!
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If you can leave comments here, you have a WordPress.com identity and can contact staff via the route above. During office hours, you can do it right from your dashboard. That is going to get you help faster than posting here, believe me. I think they only cruise the forum when they’re bored.
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I too have a similar problem with WP-Stats. I cannot post a support query to either the dot com or dot org organisation for the same reasons that santarosapoliticswebmaster states above.
The problem is manifested by the primary blog on the Global Dashboard being listed as “dashboard.wordpress.com” There is no drop-down or other option to change this.
I’ve activated/deactivated the plugin, copied the API, cleared the browser cache, logged off and on in all manner of permutations to get the thing to trip into a working mode – but still no stats.Help!
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@raincoaster
You would think so, but the support form requires my blog url. When I click submit, it comes back and tells me that the url is not a wordpress.com url and to go to wordpress.org instead. I’ve already seen comments there that say they can’t do much to help with WP-Stats because it’s a wordpress.com product. If you know of a way to contact support other than the above link, please let me know!@jillrees
I’ve even cleared out the values for the two WP-Stats records in the wp-options table. That only gets rid of the error message until I try my API key again.
As you can see from my above post, my problem is similar to but opposite of yours. I have a blog associated with my id that I don’t want associated. It seems that you want to associate a blog with your id. To do that, just enter your API into the WP-Stats plugin when requested. If only I hadn’t used the wrong API key, I wouldn’t be in this whole mess! -
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