Unable to close account

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  mattgroves285300350 · Member · Aug 28, 2020 at 8:38 am

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  Hi, I am trying to close my account but it says ‘there has been an error, please contact support’
  Please close my account.
  Thanks
  Matt

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  staff-doublebassd · Staff · Aug 28, 2020 at 2:22 pm

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  Hi there,

  You have an Akismet and two Woo subscriptions that are still active and are preventing you from closing your account. Please let me know if you want me to close that subscription for you.

  Thanks,

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  mattgroves285300350 · Member · Aug 28, 2020 at 2:23 pm

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  Hi,
  Yes, please, close those as well for me?
  Thank you
  Matt

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  supernovia · Staff · Aug 29, 2020 at 12:46 am

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  Hi Matt, can you go ahead and try closing the account now?