Unable to close out account after expiration.

  • Unknown's avatar
    alexnaperpride · Member ·

    What do I need to do to permanently close out my business account? The only option I get is to Contact Support. However I can’t access support because my subscription has been expired. Please Help!

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there, since your site once had outside plugins and what not, we just need to get it downgraded properly so you can delete it.

    Downgrading will remove any third party themes or plugins you’ve added. You may also lose other changes and content you’ve made since adding them. Can you confirm this is fine with you? If you need anything from the site, please export the site and media first:
    https://wordpress.com/support/export/

    Please confirm with us here when you’re ready for us to downgrade. Thanks!

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