Unable to close the account

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  simob75 · Member · Jun 11, 2021 at 5:49 pm

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  Hello,

  I’m trying to close my account but the close account button seems to be stuck and it’s not working. Also there’s nothing in the Payment Methods details and nothing in purchases, but transactions are debited on my card monthly and this is the only WordPress account I own.
  Could you please help?

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Jun 11, 2021 at 6:01 pm

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  You have a Personal Plan on simob75.wordpress.com which will need to be canceled before you can close the account.

  Would you like us to take care of that?

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  simob75 · Member · Jun 11, 2021 at 6:03 pm

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  That would be great, thank you

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  supernovia · Staff · Jun 11, 2021 at 7:31 pm

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  That’s done. You can now delete the site here if you’d like:

  https://wordpress.com/settings

  Just be mindful that you won’t be able to get the same address back again. If you like the address and may change your mind someday, I’d recommend just making it private instead. You can also go to https://wordpress.com/me/notifications and click through the tabs to get rid of any unnecessary notifications from us.

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  simob75 · Member · Jun 13, 2021 at 6:42 am

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  Hello again,
  thank you for your reply. I stillcannot delete the account…